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Troubleshooting and FAQ
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Common Setup Issues
- Cannot sign in: confirm GitHub access and SSO.
- No suggestions: verify Copilot is enabled in the editor.
- Plugin missing: confirm the plugin or extension is installed.
Example: No Suggestions
- Confirm you are signed in.
- Confirm the extension is enabled.
- Open a new file and type a simple prompt.
- Restart the editor if needed.
Quick Diagnostic Flow
- Confirm account access and SSO.
- Confirm plugin or extension is installed and enabled.
- Restart the editor.
- Test with a small prompt in a new file.
- If still blocked, escalate.
Quick Setup Verification Checklist
Use this after install or updates:
- Open a code file and type a short comment prompt.
- Confirm an inline suggestion appears.
- Open Copilot Chat and ask a short question.
- If nothing appears, restart the editor and try again.
- If still blocked, follow the escalation steps below.
Extension or Plugin Conflicts
- Disable overlapping AI extensions to avoid conflicts.
- Restart the editor after enabling Copilot.
Company Network Restrictions
- Check for blocked endpoints or proxy requirements.
- Escalate to IT if access appears restricted.
Low-Quality Suggestions
- Tighten the prompt with scope and context.
- Provide a small example or expected output.
Example Fix
Example prompts:
Bad: Fix this.
Better: Refactor this function to remove duplication. Keep behavior the same.
What To Collect Before Escalation
- Editor version and plugin version.
- Error messages or screenshots.
- Whether the issue is reproducible in another editor.
Example Escalation Note
Example note:
Copilot suggestions stopped in VS Code 1.92 after extension update. Restarted, still broken. Screenshot attached.
When to Escalate
- Account access issues after setup.
- Consistent failures across multiple editors.
- Policy or security concerns.
Next Steps
- For setup steps, read AI Overview.
- For safe usage rules, read Governance, Privacy, and Policy.