211 lines
5.8 KiB
Markdown
211 lines
5.8 KiB
Markdown
# Troubleshooting - OpenClaw + Copilot Enterprise (Target Machine)
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This guide is for the work computer setup.
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## Quick triage
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```bash
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openclaw status --deep
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openclaw models status
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copilot auth status
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```
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## 1) Copilot auth failure
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Symptoms:
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- `copilot auth status` not authenticated
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- prompts fail with auth errors
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Fix:
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```bash
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copilot auth login
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copilot auth status
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```
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Make sure browser login uses the enterprise-linked GitHub account.
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## 2) No Copilot model entitlement
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Symptoms:
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- auth is valid but model usage denied
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Cause:
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- org/enterprise policy does not permit Copilot CLI
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Fix:
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- ask enterprise admin to enable Copilot CLI entitlement for your seat
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## 3) `Unknown model` in OpenClaw
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Fix:
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```bash
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openclaw models refresh
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openclaw models list
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```
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If `models refresh` is missing in your version, skip it and use `openclaw models list`.
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## 4) OpenClaw `config patch` not available
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Symptoms:
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- guide references `openclaw config patch`, command not found
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Fix:
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- use `openclaw config set --json <path> <value>` commands instead
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- use `openclaw models set` and `openclaw models fallbacks` commands for routing
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## 5) Still seeing non-Copilot providers
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Fix provider toggles:
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```bash
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openclaw config set --json providers.github-copilot.enabled true
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openclaw config set --json providers.openai.enabled false
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openclaw config set --json providers.anthropic.enabled false
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openclaw config set --json providers.openrouter.enabled false
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openclaw gateway restart
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```
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## 6) Telegram/channel slow responses
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Fixes:
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- start a fresh session with `/new`
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- keep default model on a fast Copilot model
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- verify gateway health and provider auth
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```bash
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openclaw status --deep
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openclaw models status
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```
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Telegram account confusion:
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- You do not need a second Telegram user account.
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- Keep your current personal Telegram account.
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- Create/connect only the bot token from `@BotFather`.
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## 7) Cost and quota management
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- Use fast/cheap Copilot model as default
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- Use `/new` for unrelated tasks
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- Use compaction if available in your OpenClaw build
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## 8) Wrong model mix (common quality/latency issue)
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Symptoms:
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- Replies are slow even when gateway is healthy
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- Refactor suggestions are weak/inconsistent
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- Quota burns too fast for routine tasks
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Cause:
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- Heavy reasoning model set as default for all prompts
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- No fallback diversity (all fast or all heavy)
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Fix:
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1. Set a fast default model for day-to-day requests.
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2. Keep fallbacks free-tier or low-cost only.
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3. Remove premium fallback models from default routing.
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Then verify:
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```bash
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openclaw models list
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openclaw models status
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```
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## 9) High-model guardrail not prompting or not switching back
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Checks:
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```bash
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launchctl print gui/$(id -u)/ai.openclaw.model-budget-guard
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tail -n 100 /tmp/openclaw-model-budget-guard.log /tmp/openclaw-model-budget-guard.err.log
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cat config/model-budget-guard.config.json
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cat ~/Library/Application\ Support/openclaw-copilot-guard/model-budget-guard.config.json
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```
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Common fixes:
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- Wrong model IDs in `highModels`
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- Use exact IDs from `openclaw models list`.
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- `lowModel` not available
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- Set to a model your seat can access.
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- Guard not installed/loaded
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- Re-run `bash ./scripts/install_copilot_guardrails.sh`.
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- Repo config changed but staged runtime is stale
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- Re-run `bash ./scripts/install_copilot_guardrails.sh` to re-stage current files.
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- Session key mismatch
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- Keep `sessionKey` as `agent:main:main` unless you intentionally use another session.
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## 10) Copilot policy guard keeps fixing config unexpectedly
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Cause:
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- `config/copilot-policy-guard.config.json` has `autoFix=true` and policy values that differ from your manual changes.
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Fix:
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1. Edit `config/copilot-policy-guard.config.json`.
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2. Set your intended `providerPolicy`, `desiredPrimaryModel`, and fallback rules.
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3. If you want alert-only mode, set `autoFix` to `false`.
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Verify logs:
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```bash
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tail -n 100 /tmp/openclaw-copilot-policy-guard.log /tmp/openclaw-copilot-policy-guard.err.log
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cat ~/Library/Application\ Support/openclaw-copilot-guard/copilot-policy-guard.config.json
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```
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## 11) Manual model switch keeps changing back
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Cause:
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- Schedule guard is enabled and re-applies the expected profile by time window.
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- `08:00-18:00` -> paid profile
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- `18:00-08:00` -> free profile
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Checks:
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```bash
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launchctl print gui/$(id -u)/ai.openclaw.copilot-model-schedule-guard
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tail -n 100 /tmp/openclaw-copilot-model-schedule-guard.log /tmp/openclaw-copilot-model-schedule-guard.err.log
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cat config/model-schedule.config.json
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cat config/model-profiles.config.json
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cat ~/Library/Application\ Support/openclaw-copilot-guard/model-schedule.config.json
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cat ~/Library/Application\ Support/openclaw-copilot-guard/model-profiles.config.json
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```
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Fixes:
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- If behavior is correct, do nothing (schedule is enforcing policy).
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- To temporarily hold a manual switch, disable schedule in `config/model-schedule.config.json` and re-run:
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- `bash ./scripts/install_copilot_guardrails.sh`
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- For a quick manual switch without live push:
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- `bash ./scripts/model_profile_switch.sh free --no-live`
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- If `profiles.paid.primary` / `profiles.free.primary` are empty, run:
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- `bash ./scripts/finalize_copilot_setup.sh`
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This populates `config/model-profiles.config.json` and restages launchd runtime configs.
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## 12) Copilot auth watchdog alerting repeatedly
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Checks:
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```bash
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copilot auth status
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openclaw models status --check
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cat config/copilot-auth-watchdog.config.json
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cat ~/Library/Application\ Support/openclaw-copilot-guard/copilot-auth-watchdog.config.json
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```
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Fixes:
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- Re-authenticate with `copilot auth login`.
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- Increase `minAlertIntervalMinutes` in `config/copilot-auth-watchdog.config.json`.
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- If needed, temporarily disable watchdog by setting `enabled` to `false`.
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## 13) Recommended hooks not active
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Enable and verify:
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```bash
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openclaw hooks enable boot-md
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openclaw hooks enable command-logger
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openclaw hooks enable session-memory
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openclaw hooks list
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```
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