# Troubleshooting and FAQ

You are here: [AI Docs Home](index.md) > Troubleshooting and FAQ

## Contents
- Common Setup Issues
- Quick Diagnostic Flow
- Quick Setup Verification Checklist
- Extension Or Plugin Conflicts
- Company Network Restrictions
- Low-Quality Suggestions
- Escalation
- Next Steps

## Common Setup Issues
- Cannot sign in: confirm GitHub access and SSO.
- No suggestions: verify Copilot is enabled in the editor.
- Plugin missing: confirm the plugin or extension is installed.

### Example: No Suggestions
1. Confirm you are signed in.
2. Confirm the extension is enabled.
3. Open a new file and type a simple prompt.
4. Restart the editor if needed.

## Quick Diagnostic Flow
1. Confirm account access and SSO.
2. Confirm plugin or extension is installed and enabled.
3. Restart the editor.
4. Test with a small prompt in a new file.
5. If still blocked, escalate.

## Quick Setup Verification Checklist
Use this after install or updates:
1. Open a code file and type a short comment prompt.
2. Confirm an inline suggestion appears.
3. Open Copilot Chat and ask a short question.
4. If nothing appears, restart the editor and try again.
5. If still blocked, follow the escalation steps below.

## Extension or Plugin Conflicts
- Disable overlapping AI extensions to avoid conflicts.
- Restart the editor after enabling Copilot.

## Company Network Restrictions
- Check for blocked endpoints or proxy requirements.
- Escalate to IT if access appears restricted.

## Low-Quality Suggestions
- Tighten the prompt with scope and context.
- Provide a small example or expected output.

### Example Fix
Example prompts:
```text
Bad: Fix this.
Better: Refactor this function to remove duplication. Keep behavior the same.
```

## What To Collect Before Escalation
- Editor version and plugin version.
- Error messages or screenshots.
- Whether the issue is reproducible in another editor.

### Example Escalation Note
Example note:
```text
Copilot suggestions stopped in VS Code 1.92 after extension update. Restarted, still broken. Screenshot attached.
```

## When to Escalate
- Account access issues after setup.
- Consistent failures across multiple editors.
- Policy or security concerns.

## Next Steps
- For setup steps, read [AI Overview](overview.md).
- For safe usage rules, read [Governance, Privacy, and Policy](governance.md).